FESCO distributes and supplies electricity to about 5.1 million customers  within its service territory with a population of over 26 million under a Distribution License granted by National Electric Power Regulatory Authority (NEPRA) pursuant to the Regulation of Generation, Transmission and Distribution of Electric Power Act, 1997 (NEPRA Act). Geographical service area of FESCO comprises Faisalabad, Sargodha, Mianwali, Khushab,  Jhang, Bhakkar, T.T Singh and Chiniot districts.

FESCO is one of the best electricity distribution company in Pakistan in terms of operational performance, as it has low degree of distribution losses and a high rate of bill collection. It's main service area is Faisalabad, known as Manchester of Pakistan for its extensive textile industries.